On Site Technical support Service extends the comprehensive levels of support available by providing our technician to support a whole range of AV Infrastructure on our clients’ sites on a daily, hourly, monthly or yearly basis. Services can include support of audio visual services such as equipment set up, stand-by assistance and operation of equipment during meetings. O2K has a growing and solid reputation for providing on-site Tech support at our customers' locations on a full-time basis, and can help your company significantly control the costs associated with providing this service.
The range of duties undertaken and activities supported by our on site Technician include:
- Helpdesk and reservations duties for audio visual equipment, Home Automation and audio conferencing
- Audio visual and videoconferencing meeting set ups
- Set up and operation of equipment for major client presentations (including global videoconferences)
- Major Event co-ordination, set up and support
- Undertaking periodic room functionality testing
- Resolution of specific room faults
- Technical consultancy
- Undertaking minor installation projects (e.g. plasma / projector displays, system enhancements etc.)
- Management of 3rd party service and maintenance contracts
- Production of management information reports
The size of teams engaged in such support ranges from one person through to three. In addition we employ a number of Flexible Support Technicians who are site trained and ensure that a seamless service offering can be maintained when full time staff are absent for holidays, sickness and training or other planned or unplanned absences.
O2K is proud of its proven track record in this important area of the company’s activities. Many of our current major clients have extended existing agreements without going to competitive tender, such is the confidence and recognition that they have in the quality of our service delivery.
